We are committed to providing you with a high quality service and we want to make sure that we maintain this at all times.  If you feel that we have not provided first class service, or have any questions about your insurance, please contact the intermediary who arranged cover for you.

If you are not satisfied with your intermediary's response, please write to the following address quoting the policy number shown on your schedule.

The Compliance Department
Zenith Marque 
Prospect House 
Thanet Way 
Whitstable 
Kent 
CT5 3FD

Please see below Zenith Marque's complaints data for the periods:

• 1st July 2016 to 31st December 2016
• 1st January 2017 to 30th June 2017
• 1st July 2017 to 31st December 2017

Fraud

We are committed to preventing and detecting fraud and prosecuting those who perpetrate it.

In order to prevent and detect fraud, we will share data with insurers, financial services providers, fraud prevention agencies, the police and other law enforcement bodies.

What is fraud?

Any attempt to gain funds, an advantage, information or other assets by deception, illegal or dishonest means, whether acting alone or in collusion with other parties and any deliberate false entry or omission of material facts in order to misrepresent the true position.

How to report fraud?

If you or anyone you know has information on suspected insurance fraud this can be reported confidentially in a number of ways.

Zenith Marque can be contacted by:

• Phone: 01227 284874 (Mon – Fri 9am – 5pm. Out of hours answer phone).
• Email:  AntiFraud@markerstudy.com

Post:

Anti -Fraud Officer
Zenith Marque  
Prospect House 
Thanet Way 
Whitstable 
Kent 
CT5 3FD

Insurance fraud can be reported to:

• The Insurance Fraud Bureau (IFB) Cheatline: on 0800 4220421
• Crimestoppers - 0800 555 111

Please provide as much information as possible.  We will require at least one method of identification of any suspect (name, address, policy number, car registration number etc).

Fraud prevention agencies

If false or inaccurate information is provided and fraud is identified or suspected, details may be passed to fraud prevention agencies.

Law enforcement agencies may access and use this information.

We and other organisations may also access and use this information to prevent fraud and money laundering, for example when:

• Checking details on applications for and managing credit and credit related accounts or other facilities and recovering debt;
• Checking details on insurance proposals and claims;
• Checking details of job applicants and employees.

We, and other organisations may access and use from other countries the information recorded by fraud prevention agencies.

We can provide the names and addresses of the agencies we use, if you would like a copy of your information held by them please contact us at the address below. The agencies may charge a fee.

If you would like a copy of the information we hold about you, please write to: Susie Haywood, The Data Protection Officer, Zenith Marque, Prospect House, Thanet Way, Whitstable, Kent, CT5 3FD.  A fee may be payable. We are committed to preventing and detecting fraud, and prosecuting those who perpetrate it.